Terms and Conditions

Last updated: May 15, 2025

1. Site Owner Information

This website, accessible at https://surgyhub.com, is owned and operated by:

SURGYHUB S.R.L.

Registered office:
Via Eleonora Duse 26/B, 80126 Naples (NA), Italy

Tax Code: 123456789

VAT Number: 123456789

REA: NA-123456

2. Purpose and Scope of Application

These Terms and Conditions govern access to and use of the surgyhub.com website and regulate the online sale of products marketed by SURGYHUB S.R.L. Use of the site implies full acceptance of these conditions.

3. Products and Prices

The detailed characteristics of each product are accurately described in the respective information sheets on the site.

Prices: All prices are expressed in Euros (€) including VAT, unless otherwise indicated. Any shipping costs will be clearly displayed before order confirmation.

4. Purchase Procedure

  1. Selection of desired products through the online platform
  2. Completion of the guided checkout procedure
  3. Receipt of order confirmation email
  4. Contract finalization with acceptance confirmation

Important: The sales contract is considered validly concluded only upon receipt of the confirmation email from SURGYHUB S.R.L.

5. Payment Methods

We accept the following secure and certified payment methods:

Credit Cards

Visa, Mastercard, American Express

PayPal

Including 3 installment payment

Apple Pay

Fast and secure payment

Google Pay

Mobile payment

Bank Transfer

Traditional banking

Cash on Delivery

Payment upon delivery

Payment is considered valid only after confirmation of credit to our systems.

6. Shipping and Delivery

Shipments are handled through certified express courier services, with delivery to the address specified during checkout.

Delivery times: Vary depending on destination and will be clearly indicated during the purchase procedure. SURGYHUB S.R.L. assumes no responsibility for any delays caused by the carrier or force majeure circumstances.

7. Right of Withdrawal

In accordance with Legislative Decree 206/2005 (Consumer Code), customers have the right to withdraw from the contract within 14 days of receiving the products, without having to provide any reason.

Withdrawal Procedure:

  • Send notification via PEC to: surgyhub@pec.it
  • Return products intact, complete, and unused
  • Garments must be unwashed with intact labels
  • Keep original packaging
  • Return shipping costs are borne by the customer

⚠️ Important - Customized Products:

The right of withdrawal does not apply to customized medical clothing items made to customer specifications (e.g., uniforms with custom embroidery, prints with name/logo, custom alterations), pursuant to Article 59, paragraph 1, letter c) of the Consumer Code. This exclusion is clearly communicated when ordering customized products.

8. Legal Guarantee of Conformity

All products sold are covered by the legal guarantee of conformity lasting 24 months, as required by Italian law.

In case of defects of conformity, consumers may request, in order of preference: repair, replacement, price reduction, or contract termination, in accordance with Articles 128 and following of the Consumer Code.

Note on Customized Products: Customized products are also covered by the legal guarantee of conformity in case of manufacturing defects or non-conformity with specifications requested by the customer.

9. Limitation of Liability

SURGYHUB S.R.L. assumes no responsibility for direct or indirect damages resulting from improper use of purchased products, subject to mandatory legal limits. The company's liability is in any case limited to the economic value of the purchased product.

10. Intellectual Property

All content on the website - including but not limited to texts, images, graphics, logos, trademarks, layouts, and source code - is the exclusive property of SURGYHUB S.R.L. or the respective rights holders and is protected by national and international intellectual property and copyright laws.

Prohibition: Reproduction, distribution, modification, or any other form of unauthorized use of protected content is expressly prohibited.

11. Changes to Terms

SURGYHUB S.R.L. reserves the right to modify, update, or supplement these Terms and Conditions at any time to adapt them to regulatory, technological, or commercial changes. Changes will take effect immediately from the date of publication on the website. It is the user's responsibility to periodically consult this page to stay updated on any changes.

12. Applicable Law and Jurisdiction

This contract is governed by Italian law. For any dispute relating to the interpretation, execution, or validity of these general conditions of sale, the following shall have jurisdiction:

  • The court of the consumer's place of residence, if located in Italian territory
  • Alternatively, the Court of Naples for all other cases

13. Alternative Dispute Resolution

In accordance with EU Regulation No. 524/2013, we inform consumers of the possibility of accessing the European platform for online extrajudicial dispute resolution.

🇪🇺 ODR Platform (Online Dispute Resolution)

Access the Platform

© 2025 SURGYHUB S.R.L. - All rights reserved

Terms and Conditions valid from May 15, 2025

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